Introduction
9a99 (https://9a99.onl) takes the privacy of its users seriously. This Privacy Policy explains what information we collect when you use our website or mobile app, why we collect it, and how we use and protect it.
By registering with or using 9a99, you agree to this Privacy Policy. We never sell your personal data to third parties and do not share it for marketing purposes without your consent.
How We Protect Your Information
SSL Encryption
All data transfers on 9a99 are secured with 256-bit SSL encryption. Your information cannot be intercepted by anyone in transit.
Secure data storage
Your personal data is stored on encrypted servers. Multi-layer firewalls are in place to prevent unauthorized access.
Identity verification (KYC)
9a99 follows a KYC process to ensure secure transactions. Any identity documents submitted are used solely for verification purposes.
Never sold to third parties
9a99 never sells your personal data. Information is shared with third parties only as needed to operate our services or to meet legal obligations.
Two-factor authentication (2FA)
Enable 2FA to strengthen your account security. Even if someone knows your password, they won't be able to access your account.
Regular security audits
9a99's systems are regularly audited by independent third-party security experts to ensure your data remains protected at all times.
1. Information We Collect
1.1 Information Provided Directly
We collect the information you provide when registering with 9a99. This includes your full name, date of birth, email address, mobile number, residential address, and national ID or passport details (for KYC verification).
1.2 Automatically Collected Information
Some information is collected automatically when you use 9a99. This includes your IP address, browser type and version, device information, operating system, page visit logs, and cookie data.
1.3 Transaction-Related Information
During deposits and withdrawals, we record the payment method name, transaction amount, timestamp, and reference number. We do not store your bank card number or PIN directly — that is handled securely by our payment gateway partner.
| Data types | Purpose | Retention period |
|---|---|---|
| Name & contact details | Account Creation & Communication | Duration of active account + 5 years |
| KYC Documents | Identity verification & legal compliance | As required by legal obligation |
| Transaction data | Financial Records & Audit | Minimum 7 years |
| Logs & IP data | Security & fraud prevention | 12 months |
| Cookie Data | Improving user experience | When the session ends or the browser is cleared |
2. How Your Information Is Used
9a99 uses the information collected in accordance with this Privacy Policy only for specified purposes. No data is processed unnecessarily.
- Account management: To complete registration, login, and account verification.
- Payment processing: To process deposits and withdrawals securely.
- Customer Support: To respond to your queries and support requests.
- Fraud Prevention: To detect unauthorized access and fraudulent activity.
- Legal compliance: To comply with AML (Anti-Money Laundering) and KYC regulations.
- Service improvement: To analyze user experience and improve the platform.
- Promotional communications: To send you bonus and offer updates, only with your consent.
3. Sharing Information with Third Parties
9a99 never sells your personal data. However, limited information may be shared with trusted third parties as required to operate our services:
-
1Payment gateway partner
Information necessary to process transactions is shared with Mobile Banking, Nagad, and our bank partners. These partners maintain their own security standards.
-
2Game Providers
Session data required for game operation may be shared with game providers. Personal identification details are not shared.
-
3Legal Authorities
Information may be disclosed to authorities if required by court order, government investigation, or anti-money laundering obligations.
-
4IT Service Providers
Trusted IT partners providing hosting, security, and technical support have limited access to data, and are bound by confidentiality agreements.
4. Cookie Policy
9a99 uses cookies to enhance your experience and ensure the site functions properly. Cookies are small text files stored in your browser.
Cookie Type
- Essential Cookies: Required for login sessions and security. These cannot be disabled.
- Functional Cookies: Used to remember your preferences such as language and theme.
- Analytics cookies: Helps us understand which sections of the site are used and how frequently.
- Performance cookies: Used to monitor page load speed and identify technical issues.
You can manage cookies through your browser settings. However, disabling essential cookies may affect the functionality of certain 9a99 features.
5. Your Rights
Under 9a99's Privacy Policy, you have certain fundamental rights regarding your personal data. We respect and uphold these rights.
Right to access your data
You have the right to know what personal information we hold about you.
Right to rectification
You may request correction of any inaccurate or incomplete information.
Right to erasure
You may request deletion of your data under certain conditions.
Right to restrict processing
You may request a temporary restriction on the processing of your data in certain circumstances.
Right to Object
You may object to your data being used for marketing or profiling purposes.
Right to data portability
You may request a copy of your personal data in a structured format.
6. Data Security Measures
9a99 employs industry-standard technology and practices to keep your information secure. Our security measures include:
- TLS/SSL protocol with 256-bit AES encryption
- Multi-layer firewall and intrusion detection system
- Regular penetration testing and vulnerability scanning
- Strict internal data access controls for staff
- 24/7 real-time monitoring for suspicious activity
- Affected users will be notified within 72 hours in the event of a data breach.
7. Protection of Minors' Data
9a99's services are intended for users aged 18 and over. We do not knowingly collect data from minors. Age is verified during registration, and the process cannot be completed by anyone under 18.
If we become aware that a minor's data has been collected inadvertently, the relevant account will be suspended immediately and all associated data deleted. Parents or guardians may contact our support team regarding this matter.
- Registration is strictly prohibited for anyone under 18 years of age.
- Data belonging to minors is never knowingly stored or used.
- No marketing activities are directed at minors.
8. International Data Transfers
9a99's servers and some third-party service providers may be located outside Bangladesh, meaning your data could be transferred internationally. Before any such transfer, we ensure the destination maintains adequate data protection standards.
All international data transfers are conducted through encrypted channels, and recipients are contractually bound to provide equivalent protection in line with our privacy policy.
9. Policy Updates
9a99 reserves the right to update this Privacy Policy at any time. If significant changes are made, you will be notified via your registered email or a notice on the platform. Continued use of the platform after any changes constitutes acceptance of the revised policy. The latest version will always be available on this page, with the update date shown at the top.
10. Contact Us
For any questions, requests, or complaints regarding this Privacy Policy, please get in touch with us:
For requests to access, correct, or delete your data, additional verification may be required to confirm your identity. We will respond within 30 days of receiving your request.
Frequently asked questions
Play safe, stay worry-free!
Your data is fully protected at 9a99. Join now and enjoy your welcome bonus.